Vergina Kosheva-Nakova is a marketing and business consultant, certified coaching coach of effective teams, founder of Market Up and Training Academy. Professional lecturer with over 10 years of experience, more than 15,000 trained managers and salespeople, business coach of some of the most successful Bulgarian leaders, thousands of hours of training, mentoring and consulting throughout Europe and Russia, working with the biggest brands on the market such as HAPPY, MAZDA, Eurofootball, Green Life, Vivacom. He works with leading Bulgarian companies to improve business processes and their results by creating better communication inside and outside the team, building marketing campaigns and internal training programs for the development of employees.
Quality customer service is one of the biggest challenges facing businesses in Bulgaria and globally. With the improvement of professional service skills, businesses not only reach more and more loyal customers, but also ensure their future development. In this topic, we will look at one of the most important tools for customer service and conflict management, which you can apply in different areas — account management, stores, HoReCa sector, etc. With this tool, you will also be able to successfully resolve interpersonal conflicts.
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