What sets us apart as an employer is that we invest heavily in the development of our employees. We do a lot of training, different upskilling and academies. We also have an online platform called Concentrix Univesity, which has a variety of courses from Excel to People Management, some of these courses are selected into learning paths for specific positions, which helps colleagues when they have an interest in a specific role within the company. Over 80% of our frontline management are colleagues who have progressed with us and most people in this position start as agents or engineers in the company.